IRVINE, Calif. (May 11, 2010) – In a competition among 42 of the nation's leading national and regional multifamily management firms that benchmarks on-site leasing performance, Irvine, California-based Western National Property Management has just set a new record with the highest score ever achieved by any firm during the benchmark's 10-year history.
According to the "Ellis Benchmark Report," after a total of 4,470 individual "mystery shopper" visits and calls to multifamily communities managed by the 42 firms participating in the study, Western National Property Management came in first place and set a new bar for achievement in the program.
Created as a method of comparing the leasing performance among national and regional multifamily operators, the "Benchmark" quarterly report measures performance based on ten leading and universal questions common to all telephone/on-site mystery shopping reports.
Western National Property Management set a record with an astounding average shopping score of 98.71 percent.
With more than 22,000 apartments in over 145 communities throughout California and Arizona, Western National Property Management is among the largest multifamily property management companies in the Western United States.
"We recognize that we are in the people business and have worked very hard in this challenging economy to refine our skills in order to maintain a competitive edge and improve the way we connect with our prospects and residents," said Cindy Shepardson, Vice President of Operations for Western National Property Management. "Our team has worked to provide the best quality customer service in the industry, and we are extremely proud to learn that we are succeeding in doing so, based on this third-party study. Western National Property Management supports its associates by providing professional training and tools to respond to the needs of our customers and residents."
Western National Property Management is part of Western National Group. Western National Group is a 47-year-old, fully integrated multifamily acquisition, development, construction and property management firm. Western National Group is the umbrella over five separate entities, which include Western National Realty Advisors, the development and acquisition arm of the firm; Western National Property Management, the property management arm; Western National Contractors, the construction arm; Multifamily Ancillary Group, which specializes in optimizing ancillary income for owners; and Resident Group Services, the landscaping and appliance services and rental arm.