SatisFacts Research, LLC has partnered with 365 Connect, LLC to integrate the company's Insite™ Online Resident Feedback Program into 365 Connect's Resident Services Portal. The integration will enable communities that utilize 365 Connect's Resident Services Portal to add SatisFacts' Insite™ feedback modules directly into Portal locations that relate to key touchpoints in the resident experience, including move-ins, work orders and pre-lease renewal.
In addition to providing the most comprehensive suite of resident survey tools available on the market, SatisFacts' Insite™ product will allow the property management firms using 365 Connect's services to track valuable resident satisfaction feedback throughout the "resident life-cycle." Insite™ services let operators replace current time-consuming in-house move-in and work order response card programs with an innovative, cost effective and easy feedback program that facilitates critical communication. Ensuring quality service delivery, minimizing costly turnover and maximizing net operating income (NOI) requires communication, and the Insite™ product line offers a non-intrusive, cost effective, 24/7 customer service safety net and realtime reporting.
"This integration with SatisFacts gives us a clear signal that we are moving in the right direction in our efforts to provide the most comprehensive resident services platform in the multifamily industry," said Kerry W. Kirby, CEO of 365 Connect. "SatisFacts is by far the multifamily industry's premier authority on resident satisfaction research. Management companies from across the nation, including many of the industry's largest firms, utilize SatisFacts to provide insights into how to improve resident satisfaction. National statistics illustrate that the number one reason that residents do not renew their lease with an apartment community is due to service issues. SatisFacts closes that loop by providing the data necessary for management to make critical decisions to enhance resident retention. By partnering with SatisFacts, 365 Connect's Resident Services Portal can provide residents with the platform to deliver this data to management. Doug Miller and his team are experts in resident research and are highly respected in this industry; it is truly a privilege to have our product associated with them."
"We are thrilled to enter into this agreement with 365 Connect. They clearly are a Tier One operator in the important resident portal space," shared Doug Miller, President of SatisFacts Research. "Given what our research findings show about the changes in resident expectations and behaviors, the demand for online communications and service is growing rapidly. This growth will continue as younger generations enter the renter pool. 365 Connect is at the forefront of delivering robust, comprehensive 24/7 virtual offices to the industry. This is important, as adopting such resident interactive technologies will enhance the resident experience, satisfaction and retention," added Miller.
About 365 Connect, LLC: 365 Connect (www.about365.com) was founded in 2003 by a team of multifamily housing professionals with wide-ranging expertise in real estate development, management and technology. 365 Connect is rapidly becoming a leader in web-based multifamily technology platforms, geared to provide resident interaction with community managers. The company specializes in servicing the multifamily industry with an array of web-based products that create management efficiency, resident retention and leasing integration.
About SatisFacts Research, LLC: SatisFacts (www.satisfacts.net) is the multifamily industry's resident satisfaction research authority, working with numerous NMHC Top 50 firms. SatisFacts' suite of services delivers critical feedback throughout the resident life-