CERRITOS, CA - , Cerritos Apartments, a 303-unit rental community, received a Superior Overall Score by SatisFacts Research LLC, the multifamily industry's premier resident satisfaction research provider and leading authority on resident retention. Each year, SatisFacts surveys tens of thousands of apartment residents nationwide. The recognition marks the fourth year in a row that this Cerritos California apartment community has achieved a superior score and received a National Award from SatisFacts.
SatisFacts uses a five-point satisfaction rating system focused on surveying how residents feel about their living environment and service. The firm conducted a random email methodology as part of its resident satisfaction survey of residents living in Shea's apartment communities. Shea currently owns and manages over 6,000 apartments in California.
“The best way to find out whether your customers are satisfied is to ask them. The most important part of the customer satisfaction survey process is what we do with their answers. We need to fix the issues our residents have brought to our attention, investigate their suggestions for improvement and continue to do the things they like,” said Steve Gilmore, Senior Vice President of Shea Apartment Communities. “We need to improve our apartment communities in those areas that mean the most to our residents.”
Shea Apartment Communities is a leading owner and operator of exceptional apartment communities providing award winning customer service. Shea Apartment Communities owns and manages 15 California apartment communities, representing approximately 6,300 units, throughout the regions of Orange County, San Diego, Los Angeles, East Bay and Silicon Valley.
Shea Properties, headquartered in Aliso Viejo, California is a multifaceted organization responsible for the acquisition, design, development, construction and management of business parks, shopping centers, apartment communities and mixed-use environments. Since beginning operations in 1969, annual revenues have grown steadily to more than $200 million, while the overall value of the stabilized portfolio has grown from $150 million to more than $2.25 billion. Shea Properties currently owns and operates approximately 6,300 apartment units and 6 million square feet of office, industrial and retail space in California, Colorado and Arizona. The development pipeline holds an additional 2,200 apartment units and 2.5 million square feet of commercial space. In concert with sister company, Shea Homes, the nation's largest private home builder, Shea Properties offers a range of capabilities matched by few other developers in the industry.