ALISO VIEJO, CA -Shea Apartment Communities, a leading owner and operator of exceptional California apartment communities providing award winning customer service headquartered in Aliso Viejo, Calif., received a Superior Portfolio Score by SatisFacts Research LLC, the multifamily industry's premier resident satisfaction research provider and leading authority on resident retention. Each year, SatisFacts surveys tens of thousands of apartment residents nationwide. Shea was one of 28 companies in the nation to be named Superior as part of SatisFacts 2010 Portfolio Awards. SatisFacts also named Shea one of the Nations "Top Five" companies receiving its Superior ranking. The recognition marks the fifth year in a row that Shea's apartment portfolio has achieved a Superior score and received a Portfolio and National Award from SatisFacts.
Source: Shea Apartment Communities
SatisFacts uses a five-point satisfaction rating system focused on surveying how residents feel about their living environment and service. The firm conducted a random e-mail sampling as part of its resident satisfaction survey of residents living in Shea's apartment communities. Shea currently owns and manages over 6,000 apartments in California.
"We're committed to providing the highest quality living environments. Award programs and resident surveys are an important part of how we operate. We find that many new residents choose our properties because of our extremely high service standards. The SatisFacts survey measures our performance against these standards and our Superior ranking tells us we're hitting the mark," said Steve Gilmore, Senior Vice President of Shea Apartment Communities. "Our associates take great pride in the work they do and being recognized as service leaders in our industry is very rewarding."
Shea Apartment Communities is a leading owner and operator of exceptional apartment communities providing award winning customer service. Shea Apartment Communities owns and manages 15 apartment communities, representing approximately 6,300 units, throughout the prime California regions of Orange County, San Diego, Los Angeles, East Bay and Silicon Valley.