ista Expands to Support Growth

ista Expands to Support Growth ATLANTA, GA - ista North America, one of the world's largest providers of submetering, utility expense management and retail energy services, today announced a major expansion to support continued growth and innovation. The company, known for its leading-edge technology, will invest $6.2 million to further advance this technology, add certified energy managers and regionalize customer support. This strategic initiative will help ista maintain its leadership position in the evolving field of Energy Management Services (EMS).

"Through this expansion, we are building a 'new' ista," says Ruediger Neubauer, CEO of ista North America. "Drawing upon over a century of experience, we're reshaping the company to be more responsive and proactive. We are committed to using our highly sophisticated technology to offer businesses and consumers the power they need to manage their energy usage quickly, easily and effectively."

The company is committed to investing $6.2 million into technology that will provide cutting-edge functionality for both business and consumer customers. In addition to strengthening the ista|net® core billing platform, ista will expand the use of its proprietary E:SO technology platform, which enables the delivery of customer-centric energy billing and management solutions.

E:SO technology helps organizations leverage their existing energy investments and processes while adding a new level of control with locally installed "smart" devices in homes, businesses and multifamily properties. The core E:SO technology is an extensible service-oriented architecture (SOA) platform that enables the development of configurable and easy-to-integrate billing, metering and transaction management processes.

The addition of Certified Energy Managers (CEM) to every ista office in the U.S. is yet another component of the company's commitment to maintaining a leadership position in EMS. The designation of CEM recognizes individuals who have demonstrated high levels of experience, competence, proficiency and ethical fitness in the energy management profession. The company's CEMs are part of an elite group of only 6,000 professionals worldwide who have achieved the prestigious designation.

Regionalization of offices is the final component in ista's expansion, with offices now strategically located in San Diego, CA; Denver, CO; Houston, TX; Jacksonville, FL; and Atlanta, GA. Each office has "pods" that focus on all aspects of a client's need, supporting ista's commitment to customer-centric operations. Already in operational use for ista retail electric clients, the use of pods has decreased processing time and improved customer service. Now that same level of convenience will be available to all ista customers.

ista is the world's leading company in the metering, billing and management of energy, water and ancillary costs. ista North America serves multifamily, manufactured housing, commercial and retail energy clients throughout the entire process chain. The company addresses the unmet need for energy cost management expertise with a broad scope of services and proven technology to help customers recover, manage and optimize their utility costs.

By leveraging its 100+ years of experience in submetering and utility expense management, ista is uniquely positioned to support both consumers and businesses in the budgeting, management and control of energy and utilities. The global company operates in 26 countries and services more than 11 million meter points.
Source: ista North America

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