WESTLAKE VILLAGE, CA - CallSource, the industry leader in call tracking, performance evaluation,and training, today announced the impending release of its MaintenanceSuite for the multifamily housing industry. Maintenance Suite serves as a direct communications link between residents and property maintenance staff by providing a call escalation process for maintenance requests.
Maintenance Suite: Ensures that maintenance requests are followed-up in a timely manner and that true emergencies are addressed as quickly as possible . Ensures accuracy and accountability for both residents and maintenance staff. Provides management with accurate information about requests and follow-up actions. Facilitates staffing and training decisions. Tracks and records all maintenance calls - whether emergency or non- emergency.
"If the maintenance technician isn't available, the call is escalated to the next available technician or manager," states Jerry Feldman, CallSource CEO. "In case of a real emergency, this system will get someone on the phone - the maintenance request will not go unanswered."
Elliot Leiboff, CallSource chief strategy officer, notes, "When a call is returned, it is also recorded, so management can listen to the interactions, measure maintenance responsiveness and evaluate the quality of follow-up actions. Maintenance Suite is an invaluable management tool that takes accountability and responsiveness to another level."
CallSource delivers Results, the first and only integrated marketing,sales, training and management system. CallSource offers the multifamily housing industry's best and most extensive eLearning courses. The company also provides custom course development and training for numerous other industries. CallSource has trained tens of thousands of business professionals. With redundant, carrier-class networks in Burbank and Chicago, CallSource tracks over 500,000 ads for over 10,000 companies across the U.S. and Canada.
CallSource also offers expert statistical and performance analysis services to help clients improve marketing and call-handling effectiveness, and tools and education to convert more callers into customers. Since 1994, CallSource has provided innovative solutions and services that improve organizational performance across marketing, operations, sales, training and customer service.