Property Management Mind Mapping…And Loving It!

Property Management Mind Mapping…And Loving It!

The property management profession continues to be more complex and rapid planning seems to be a daily requirement.  When faced with a large project, when pressured to reach tall goals or even when you are trying to fix a reoccurring problem…Mind Mapping is the perfect tool.  In this article, you will learn the three steps for creating a clear and well-organized front-end approach to resolving your most challenging problems or developing your most inspiring dreams!  Mind Mapping will also allow you to discover new patterns, see untapped potential and link unforeseen ideas—an important concept we share in our book, SmartMatch Alliances.

Getting started:  Begin by scheduling 15-30 minutes of uninterrupted time with no distractions such as ringing telephones, loud noises or knocks at your office door.  Start with a blank sheet of paper and draw a large circle in the center of the page.  Next, place the name of your project, goal, dream or problem in the center of this circle.  Next, draw 10 or 15 lines around the circle, like the spokes of a bicycle wheel.  Lastly, on each spoke, list one idea or concept relating to the words inside the circle.  Do not edit or judge the words you are placing on each spoke while you are brainstorming because you want to generate as many ideas as possible.  Each spoke on your Mind Map will address: who, what, where, when, why and/or how.

Tip From The Coach:  If you are an auditory learner rather than a visual learner you may want to use a tape recorder to build your Mind Map, then transfer your words to paper as the second step.  If you find your ideas are not flowing, then take a break to refresh your mind or share your progress with your manager, a peer or a close friend.  Sometimes having another person’s perspective is just enough to get your creative juices flowing.

Developing your action words: With your initial Mind Map now complete, take a second sheet of paper and list the first “spoke” topic in the center of a new large circle and draw another five or seven lines around this circle.  These lines are now the action words for completing your project, fixing a problem or realizing your dreams.  When building these action words, do not make any quick assumptions but remain open to unusual ideas or solutions.  Try to look at this project or task from a different level by asking yourself, “How will this impact my residents, my property owner, the properties I manage or my leasing team?”  

Tip From The Coach:  Some of the best Mind Mapping is done when we look to other industries, other professions or other successful individuals and see how they have addressed a similar problem or opportunity.  Many great ideas are just inches from where you are standing this very minute but you have to look closely and have your antenna up, to see and hear them.  As a small step, try reading trade or business magazines unrelated to the property management industry and you will find that re-inventing the wheel is seldom necessary.  Plus, exposure to new ideas in other industries will help you become a “Futurist” on your own behalf…a special trait! 

Taking words to action:  Now comes the fun part!  Take each of your Mind Maps and put them in outline form.  Next to each action word, place an action step and specify the exact date for completing each task or step.  Also, if you are going to delegate portions of this project, include the name of each person who will be responsible for a specific step and be certain they receive a copy of your Mind Map so they can be clear on the purpose of your request.  Lastly, take the action steps you are going to personally complete and place them directly in your appointment book.  By scheduling time for each step on your Mind Map you are bringing this project/dream/goal/problem to life.

Tip From The Coach:  Once you have completed your first Mind Map, pause and reflect joyfully on what you have accomplished.  This process is specifically designed to support your thinking process and will get easier and easier, with practice.  Remember, Mind Mapping is meant to be fun and can be done in large groups, at your next big meeting or any time you need to visualize ideas quickly!

Want to hear more about this important topic or ask some additional questions about Mind Mapping? Send an E-mail to and The Coach will E-mail back to you a free invitation to be a participant on a PowerHour conference call. 

Ernest F. Oriente, a business coach since 1995 [31,120 hours], a property management industry professional since 1988--the author of SmartMatch Alliances--and the founder of PowerHour, has a passion for coaching his clients on executive leadership, hiring and motivating property management SuperStars, traditional and Internet SEO/SEM marketing, competitive sales strategies, and high leverage alliances for property management teams and their leaders.  He provides private and group coaching for property management companies around North America, executive recruiting, investment banking, national utility bill auditing, national real estate and apartment building insurance, SEO/SEM web strategies, national WiFi solutions, powerful tools for hiring property management SuperStars and building dynamic teams, employee policy manuals and social media strategic solutions. Ernest worked for Motorola, Primedia and is certified in the Xerox sales methodologies.  Recent interviews and articles have appeared more than 7000 times in business and trade publications and in a wide variety of leading magazines and newspapers, including Smart Money, Inc., Business 2.0, The New York Times, Fast Company, The LA Times, Fortune, Business Week, Self Employed America and The Financial Times.  Since 1995, Ernest has written 200+ articles for the property management industry and created 350+ property management forms, business and marketing checklists, sales letters and presentation tools.  To subscribe to his free property management newsletter go to:  PowerHour® is based in Olympic-town…Park City, Utah, at 435-615-8486, by E-mail or visit their website:

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