TAMPA, FL - American Landmark, one of the fastest-growing multifamily owner-operators in the country, is launching a new resident-centered customer service program at each of its 81 communities throughout the Southeast. “Landmark 360” offers residents the following time- and money-saving guarantees:
Move-in Satisfaction Promise – American Landmark rolls out the red carpet for new residents, including a reserved parking space for moving vehicles, a house-warming gift, and a 100% satisfaction guarantee in the initial two weeks. If residents aren’t happy, American Landmark will refund security and pet deposits (minus any damages), and waive all fees associated with terminating the lease.
48-Hour Completion Promise – American Landmark prioritizes maintenance issues, and guarantees that all work orders will be fulfilled within 48 hours of filing (for requests submitted Monday through Friday). And to make good on that promise – residents will receive a credit for one day of rent each day beyond the 48-hour window that their maintenance issue remains unresolved.
Hassle-Free Relocation Promise – Life can throw a curveball now and then – making it necessary to move for new job or another change in circumstances. Whatever the reason, American Landmark’s team can help relocate you to another American Landmark property, with no fees or penalty for early termination of the lease (upon 60 days’ notice).
Landmark360, which symbolizes excellence in every direction, is one of the many ways that American Landmark Apartments is responding to the changing expectations of today’s renters and their desire for more “white glove” experiences at today’s apartment communities.
“A beautiful, well-located apartment property is great, but that alone is not enough to attract and retain residents in today’s competitive landscape,” explained Joe Lubeck, CEO of American Landmark Apartments. “Lifestyle, comfort and satisfaction are equally important to today’s renters, so multifamily operators need to differentiate themselves by the level of customer service they provide and the quality of amenities they can offer. Landmark360 is our way of making life easier for our residents so that they can have more time to do the things they enjoy most, and be assured of a worry-free residence.”
All American Landmark Apartments offer residents a number of amenities and services aimed at enhancing comfort and convenience. These include:
Valet Trash Service
Package delivery locker systems
Complimentary one-year subscription to Shipt, a leading online grocery marketplace
Free Wi-Fi in clubhouse, pool and common areas and discounted high-speed Wi-Fi throughout
24-hour fitness center with “Fitness on Demand” video stations
Dog parks and doggie wash stations
Smart lock systems
American Landmark owns and operates 28,000 apartments in Florida, Georgia, North Carolina, South Carolina, Tennessee and Texas; Landmark360 perks are available at all properties.
About American Landmark: American Landmark Apartments/Electra America is one of the fastest-growing multifamily owner-operators in the United States. Based in Tampa, Florida, American Landmark specializes in the opportunistic acquisition and aggressive management of value-add multifamily assets located in high-growth markets throughout the Southeast United States. Our current portfolio consists of approximately 28,000 units in Florida, Georgia, North Carolina, South Carolina and Texas. The sponsorship team has a solid 25-year track record in the multifamily arena, having purchased and successfully exited over 150,000 units. Including the sale of its public company, Landmark Apartment Trust, to Starwood for $1.9 billion in 2015, the leadership team has delivered an average 23 percent IRR to investors over the past 25 years and our current funds are outperforming projections. We believe in alignment of interests between sponsors and investors, and full and transparent audited reporting in both GAAP and IFRS. American Landmark is committed to delivering great service and outstanding living environments to residents; and delivering consistent, attractive risk-adjusted returns to investors and partners.