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Resident Portals
Online Resident Services
Resident Portals are no longer an option; they are a necessity to service today’s tech savvy residents. The buzz over the last several years has been touting Resident Portals as the “Echo-Boom Essential.” Resident can access services from anywhere with an Internet connection. Today’s demographics point to transacting business on the net as the norm, why should your community services be different.
What Is A Resident Portal?
A Resident Portal is a private functional community website that allows residents to accomplish a host of interactive service functions. It brings your entire management operation online by delivering communication channels between management and their residents.
What Does A Resident Portal Do?
Features vary, but most allow residents to pay rent, connect utilities, place work orders, read the community newsletter, reserve the clubhouse and even interact with their neighbors—at any time they choose and without the need to interact directly with site staff.
Why Do I Need A Resident Portal?
The resident demographic has changed. Today’s renters grew up using the Internet and accessing virtual self-service centers to make service requests, connect their utilities and pay rent is the norm. You must bring your services online to make them accessible 24/7.
What Functions Should I Look For?
The main function you should look for in a Resident Portal is communication tools between your residents and community. Residents should be able to email staff, make service request, pay rent and find information in and around their community.
How Do Portals Decrease Turnover?
According to Industry Survey data; the number one reason a resident leaves a community is due to service. A Resident Portal brings all your services online and opens the door to communication with your residents. It has been know to decrease turnover.
Create Online Community
Today’s residents value their relationships online as much as in person. Resident Portals can create a bonding relationship with the community. Residents who feel a sense of belonging in their community are less likely to move, reducing your turnover rates.


 
 
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