Delivering Resident Services in Affordable Multifamily Housing

Housing Agencies, Compliance Reporting, Resident Attendance, Online Solutions

Listen to our FREE On-Demand Digital Media Webcast with property management expert Ernest F. Oriente of PowerHour® and multifamily technology innovator Kerry W. Kirby, CEO of 365 Connect and MultifamilyBiz.com on their MultifamilyBiz.com + PowerHour LIVE Digital Media Webcast on “Delivering Resident Services in Affordable Multifamily Housing – Housing Agencies, Compliance Reporting, Resident Attendance, Online Solutions.” This lively, fast-paced 60-minute FREE On-Demand Digital Media Webcast, focuses on how affordable apartment communities are required to provide certain community based services to residents by housing agencies that administer tax credits, bond financing, grants and other financial incentives for building, maintaining and preserving affordable housing.

Conference Discussion Highlights

1. Where did resident services originate from and why are they provided?
2. How do housing agencies determine what services should be provided?
3. What is the typical method to deliver services to residents?
4. Is the Internet playing a role in delivering services to residents?
5. How does marketing and leasing become part of resident services?
6. What is the future of delivering resident services in affordable housing?

Conference Moderators

Ernest F. Oriente, a business coach since 1995 [26,500 hours], a property management industry professional since 1988-- the author of SmartMatch Alliances...the founder of PowerHour, and PowerHour SEO has a passion for coaching his clients on executive leadership, hiring and motivating property management SuperStars, traditional and Internet SEO/SEM marketing, competitive sales strategies, and high leverage alliances for property management teams and their leaders. He and his PowerHour team provide private and group coaching for property management companies and industry sales vendors/suppliers around North America, executive recruiting, investment banking, national real estate and apartment building insurance, SEO/SEM web strategies, national WiFi solutions, and powerful tools for hiring property management SuperStars and building dynamic teams.

Ernest worked for Motorola, Primedia and is certified in the Xerox sales methodologies. Recent interviews and articles have appeared more than 6500 times in business and trade publications and in a wide variety of leading magazines and newspapers, including Smart Money, Inc., Business 2.0, The New York Times, Fast Company, The LA Times, Fortune, Business Week, Self Employed America and The Financial Times. Since 1995, Ernest has written 180 articles for the property management industry and created 250+ property management forms, business and marketing checklists, sales letters and presentation tools. To subscribe to his free property management newsletter go to: www.powerhour.com. PowerHour® is based in Olympic-town…Park City, Utah, at 435.615.8486, by E-mail or visit their website: www.powerhour.com

Ernest also runs the #1 LinkedIn group in the world for property management vendor/supplier sales success, and the #1 LinkedIn group in the world for property management success.

Kerry W. Kirby is an entrepreneur, developer and technology innovator with deep roots across the spectrum of multifamily housing. From developing affordable apartments to building green, energy efficient homes along the Katrina ravaged Gulf Coast, his 25 years as a housing professional have encompassed development, construction, marketing and innovative technologies. Kerry has overseen development and construction management services for a wide variety of projects such as, Element a Green Community, which has received three nationally recognized environmental designation approvals. Kerry is actively involved in creating and preserving affordable housing, including Section 42 housing tax credit properties and those financed with 501(c)(3) nonprofit tax-exempt bonds. This deep understanding for how multifamily communities operate led him to create new technologies to drive Internet marketing and online resident services.

Upon witnessing firsthand the power of the Internet in multifamily marketing, Kerry organized 365 Connect, L.L.C. in 2003 to bring the benefits of the online marketplace to the multifamily housing industry. Driven by the need for more effective delivery of resident services to apartment dwellers, 365 Connect provides award winning web-based technology platforms to the multifamily industry, with a focus on resident and management interaction. 365 Connect is rapidly becoming a leader in web-based multifamily technology platforms with an array of products ranging from online and mobile leasing centers and interactive resident platforms to a leading B2B industry portal, MultifamilyBiz.com.

Kerry is a contributor to Real Estate v2.0: A Professional's Guide to Dynamic Websites, Blogs, and Podcasts, is featured in the BBC Digital Planet program “How to Operate a Business in a Disaster” and helped guide the BBC post-Katrina tour of New Orleans in “New Orleans Levee Systems – What Happened.” Kerry received the New Orleans City Business Innovator of the Year award in 2006, three 2011 MHN Technology Choice Awards, has published numerous technology articles and co-authored several case studies for the National Real Estate Review Journal. Kerry has been a guest lecturer on green building practices at the University of Maryland School of Architecture, has been featured on Sustainable 1000 Radio and is a frequent contributor on the Multifamily Conference Series Program. Kerry was recently named to the Silicon Bayou 100 List as one of the most influential people in technology and entrepreneurship in Louisiana.